These shoes are comfortable, which is the only reason I am giving them 1 star. The zipper won't stay zipped. I have emailed with pictures, but no reply. I have called multiple times and either the phone rings and rings and then it hangs up or it doesn't ring at all - I even used different phones with the same result. Looking at the website, it says I can return or exchange - just follow the instructions on the invoice that was included in the shipment - THERE WAS NO INVOICE! IN THE BOX Customer Service is non existent with this company!